CS 3724 Lecture Notes for Sep 18

I. Why designers go astray

Norman's issues

• "It probably won a prize" - putting aesthetics first
• Designers are not typical users
• Clients are not typical users
• Design temptations: creeping featurism, worshipping of false images

II. Shneiderman's Three pillars of design

• Guidelines documents
• User interface software tools
• Expert reviews and usability testing

III. Design and development

• Development methodologies
• Ethnographic observation
• Participatory design
• Scenario development
• Legal and ethical issues (IRB at VT)